Firm Ground® Privacy Policy

Last updated: September 2026

Firm Ground® respects your privacy and only collects personal information that is reasonably necessary to operate the website, respond to enquiries and provide membership services.

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What information may be collected?

Depending on how you use Firm Ground®, this may include:

• your name and email address;

• information you submit through forms or enquiries;

• membership and account details;

• transaction and subscription information;

• information you choose to add to your Circle profile or community posts;

• technical information such as IP address, device information and cookies.

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How is your information used?

Your information may be used to:

• respond to enquiries;

• provide services or membership access;

• manage subscriptions and payments;

• operate the Firm Ground® community;

• send important service information;

• keep necessary accounting and transaction records;

• protect the website, membership and payments from misuse or fraud; and

• comply with legal requirements.

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Memberships and payments

Firm Ground® memberships are delivered through Circle and payments are processed by Stripe.

These providers may process information necessary to provide your account, community access, subscription and payment services.

Some information may be processed or stored outside the UK. Where this happens, the relevant providers use recognised safeguards for international data transfers.

Firm Ground® does not sell your personal information.

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Website and cookies

The Firm Ground® website is hosted using Wix.

Wix may process limited technical information needed to operate and secure the website.

The website uses cookies and similar technologies. Essential cookies may be used automatically where necessary for the website to function.

Analytics or marketing cookies are only used where you have chosen to allow them through the website's cookie settings.

You can change your cookie preferences at any time.

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Who information may be shared with

Limited information may be shared where necessary with:

• Circle, for membership and community access;

• Stripe, for payments and subscription administration;

• accounting or bookkeeping providers, where relevant transaction records are required; and

• professional advisers where necessary for a specific legal or business matter.

Only information reasonably required for that purpose will be shared.

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How long is information kept?

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Personal information is kept only for as long as reasonably necessary for the purpose it was collected and to meet any relevant legal, accounting or tax requirements.

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Your rights

UK data protection law may give you rights including the right to request access to your information, ask for inaccurate information to be corrected, request deletion in certain circumstances, object to certain processing or withdraw consent where consent is being relied upon.

To exercise your rights or ask a privacy question, contact:

Firm Ground®
Legal/trader name: Naomi Whiteley
Email: naomi@firmground.training
Address: 5 Broomfield Road, Sheffield, S10 2SE

If you have concerns about how your personal information has been handled, you can also raise a complaint with the Information Commissioner's Office (ICO).

Changes to this policy

This policy may be updated from time to time where Firm Ground® services, technology or legal requirements change.